(609) 531-2276
Renew Hair Salon

Frequently Asked Questions

Medical Wigs FAQ

1. Is Renew Hair Salon Licensed To Work With Medical Wigs?

Yes, Renew Hair Salon Is A Licensed Salon And Experienced In Working With Medical Wigs And Cranial Prostheses.

2. Can My Medical Wig (Cranial Prosthesis) Be Covered By Insurance?

Yes, It May Be. If Your Cranial Prosthesis Is Covered By Your Insurance, We Will Guide You Through The Process And Documentation To Help You Receive Your Benefits.

3. What Should I Bring To My Appointment For Insurance Coverage?

Please Bring:

  • Your Prescription
  • Your Insurance Card
  • Your Diagnosis Code

4. Which Insurance Providers Often Offer Cranial Prosthesis Benefits?

Insurance Providers That Commonly Offer Cranial Prosthesis Benefits Include:

  • Aetna
  • Blue Shield
  • UnitedHealthcare
  • Humana
  • Tricare

5. What Questions Should I Ask My Insurance Provider?

You Can Ask:

  • Do You Cover A Cranial Prosthesis?
  • How Much Of The Cost Will My Plan Cover?
  • What Terminology Is Needed On The Prescription?
  • What Insurance HCPCS Code Is Required On The Salon Receipt?

6. What Types Of Hair Loss Are Usually Covered By Insurance?

Many Plans May Cover Cranial Prostheses For Hair Loss Related To:

  • Alopecia Areata
  • Alopecia Areata Totalis
  • Alopecia Areata Universalis
  • Sickle Cell Anemia
  • Postpartum Hair Loss
  • Chemotherapy-Related Hair Loss
  • Radiation-Related Hair Loss
  • Thyroid-Related Hair Loss
  • Military-Toxin-Or-Base-Related Hair Loss

7. What Documents Do I Need To File An Insurance Claim For A Cranial Prosthesis?

You Will Generally Need:

  1. Your Doctor's Prescription
  2. A Sales Receipt From Renew Hair Salon For A Cranial Prosthesis, Including The HCPCS Billing Code And Tax Information
  3. A Completed Insurance Claim Form
  4. A DME (Durable Medical Equipment) Claim Form, If Required By Your Insurance

8. Do You Have Any Important Tips For The Insurance Process?

Yes. Keep Copies Of All Sales Receipts Or Invoices For Your Cranial Prosthesis, As They May Be Needed For Deductible Purposes. If Your Claim Is Denied, You Can File An Appeal With Your Insurance Company.

Booking & Policies FAQ

1. Do you install or reinstall old or used hair?

No. We do not provide braiding services on hair that has been cleaned or reused.

2. Is there a booking fee and how does it work?

Yes. We require a booking fee of $50, which is applied toward the total price of your hair service.

3. What is your cancellation and late policy?

We have a 15-minute grace period for late arrivals. After 15 minutes, your appointment may need to be rescheduled, and a new booking fee may be required.

4. Do you offer consultations?

Yes. We offer and highly recommend consultations for larger services such as extensions, weddings, and medical-grade wigs. During the consultation, we will discuss your hair goals and expectations.

5. What if I am not satisfied with my service?

Please notify us within 3 days, and we will work with you to make it right.

6. Do you have experience with my hair type?

Yes. Renew Hair Salon is a fully licensed salon, and we specialize in all hair types.

7. What products and equipment do you use?

We use professional-grade products from Mizani, Design Essentials, Chi, and others to ensure high-quality hair care.

8. How should I prepare for my appointment?

Renew Hair Salon takes complete care of your hair, including washing, deep conditioning, and detangling. Excessive detangling may have an additional fee. If you prefer to wash your hair at home, please ensure your hair is clean, fully detangled, and free of heavy products before your appointment.

9. Do you offer a loyalty program or discounts?

Yes. Loyalty rewards and discounts are available and listed on our website.

10. How do I book an appointment?

You can book your appointment online using our hair scheduler. Alternatively, you can call the salon directly.

11. Are you responsible for correcting services done elsewhere?

No. Renew Hair Salon is not responsible for correcting or fixing any hair services that were performed elsewhere within the last month.

12. Do you provide hair?

Yes we do.

13. Can you bring in your own Hair?

Yes you can.